Support
Help Center
Answers to common questions, or reach our team directly.
Orders & Shipping
How long does shipping take?
Standard shipping arrives in 3–5 business days. Orders over $50 ship free; expedited options are available at checkout.
Can I change or cancel my order?
Orders can be changed or canceled within 1 hour of placing them. After that, they enter fulfillment and can no longer be modified — contact support and we'll do our best to help.
How do I track my order?
Go to Order History and select an order to see live tracking status: Processing, Shipped, or Delivered.
Shades & Matching
How accurate is the AI Beauty Match?
Our photo scan reports a confidence score alongside every result. For best accuracy, use even, natural lighting and a centered, unfiltered selfie.
What if my shade doesn't look right in person?
We offer free exchanges on foundation and concealer shades within 30 days — no questions asked.
Returns
What is your return policy?
Unopened products can be returned within 30 days for a full refund. Opened complexion products are eligible for a one-time shade exchange.
Account
How do I delete my account?
Go to Settings → Profile and scroll to Account actions, or contact support and we'll process it within 48 hours.
Contact us
Live chat
Avg. reply time: 2 minutes
support@lumiere.example
Phone
Mon–Fri, 9am–6pm CT